Troubleshooting IPv6

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Learn some tips for useful troubleshooting to solve Internet connectivity problems with IPv6.

IPv6 related symptoms may include any of the following options.

The browser does not respond after you enter a search in the search field connects reports of web browser that does not can connect to the server, because it does not respond in the web browser, but only after several minutes in which connects the browser, but downloads take much longer than normal, or never complete Internet-based from other activities like reading mail or post photos does not completepossibly only when using certain sites

Note: Many Web sites and search engines are experimenting with adding IPv6 connectivity, so these symptoms can occur suddenly.

Affected products

Mac OS X 10.6, Safari 5 (Mac OS X 10.6), Base Station Airport

Resolution

To determine if this is a problem of IPv6 or not, try to connect to a site of IPv6 known (as www.ipv6.apple.com) as well as a site of IPv6 not known (such as www.)Apple.com/es). If cannot connect to www.Apple.com/s but not www.ipv6.apple.com, then probably has a problem of connectivity of the Internet related to IPv6.

If it has been determined that any of the above symptoms of IPv6 is affecting the system, check the following points and make changes where you feel that they are appropriate.

If it is not the case, chances are that it has a non-specific problem of IPv6. The following links can help you to solve the problem of connection more:

iOS: Troubleshooting Wi-Fi networks and connections 5.0.1 or later airport troubleshooting guide Safari: load slow or partial Web page, or Web page cannot be found in Mac OS X 10.6 help: using Network Diagnostics
 

Resolution of IPv6

Update the home router if you are using a third-party router or gateway of the Internet, please contact the supplier for the relevant software updates. If you are using an AirPort Base Station or time capsule, make sure you are using the firmware more recent (7.5.2 or later). For more information, see AirPort Extreme: how to upgrade the Firmware of a Base Station. Airport open for Mac or utility 5.4.2 AirPort Utility 5.3.2 for Windows problem IPv6-related codes for this base station.
Update the Software on your computer if the router does not properly handle IPv6 or compensate for an ISP badly configured, can be able to solve by means of the update software on the computer. If running Mac OS X 10.6 Snow Leopard, upgrade to 10.6.1.7 or later. For more information, see Mac OS X: how to update the software. If you experience problems with a third-party web browser, try using the latest version of Safari, available here.
Please contact your Internet service provider. If the problems are in fact due to Internet connectivity problems related to IPv6, the most likely cause is insufficient IPv6 for your Internet service provider support. Please contact them directly and ask them to go back to configure or disable IPv6 compatibility.
 

Disable IPv6

If the above steps do not solve the problem, you can disable IPv6 completely.

To disable IPv6 on your Mac, see "Configuring IPv6 on Mac OS X".

To disable the IPv6 routing in an airport Base Station:

Airport open utility. Select your wireless device. Choose Manual configuration on the Base Station menu. Type the password if necessary. Click the Advanced button, and then click IPv6. Set the emerging IPv6 mode on the Local link.

Third-party routers, see the manual or contact the provider.

Disable IPv6 for routing may be necessary if you have other devices on the local network that are experiencing related to IPv6 Internet connectivity problems.

Additional Informaci?nConsulte also: what is IPv6.?Important: Indication of the goods and third party Web sites is for informational purposes only and constitutes an endorsement nor a recommendation. Apple assumes no responsibility with regard to the selection, performance or use of information or products found third-party websites. Apple provides only as a convenience to our users. Apple has not tested the information found on these sites and makes no representations as to its accuracy or reliability. There are risks inherent in the use of any information or products found Internet, and Apple assumes no responsibility on the matter. Please understand that a third party site is independent from Apple and that Apple has no control over the content on that Web site. Please contact the vendor for additional information.Rate this article:No helpfulSomewhat helpfulHelpfulVery helpfulSolved my problemOne time PleaseThanks to the characterization of this article not useful somewhat useful useful very useful solve my problem home > support visit the Apple store online (1-800-MY-APPLE), visit a dealership, or find a reseller. Site map | Hot news | RSS Feeds | Please contact us Copyright ? 2011 Apple Inc. All rights reserved. Terms of use | Privacy policy

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